Travel Guard Digital Training

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Kindly read through the training notes via the link below before you attempt the questions below.

Training Notes Link: https://tinyurl.com/2yr2znam

Pre-X in the question means Pre-Existing Medical Condition as defined in the policy wording.

If you require reference to the policy wordings, click this link: https://www.aig.sg/content/dam/aig/apac/singapore/travel/travel-guard-policy-wording.pdf

Complete the questions, fill in your details below and click submit before the last day of the month. If you attain a passing rate of 80% (12/15 correct answers), you will be awarded 1.5 CPD hour.

There will not be double crediting of CPD hours for the same digital training completed and passed within the same year.

Results will be emailed to you and CPD hours will be credited to ARCM by the 5th of each month.

Do note that this web link will be closed on 20th December 2024, 12pm. Complete this training before 20th December 2024 in order to be credited for your 2024 CPD requirement.

*For Exempt Insurance Brokers and local brokers, you must be a AIG registered FA for the crediting of CPD hours. The CPD hours will be emailed to your administrator every 5th day of the month, unless it falls on a weekend or a public holiday, in which case, it will be credited on the next working day.

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Agent Code *

Agent Full Name *

NRIC No. (Important for CPD hours to be credited. Format must be in S1234567A or G7654321Z) *

1. Tom bought a Travel Guard policy for his trip. The original flight was delayed 24 hours and the airlines provided an alternative flight that arrives 13 hours later that the original flight. Tom does not like the alternative flight provided by the airlines and went ahead to get his own flight that arrives 7 hours later than the original flight. What can Tom claim for under this scenario?

10 points

Tom can claim for the flight tickets that he bought because it is an earlier flight than the original

Tom can choose to cancel and claim for the whole trip due to this delay being too long for his comfort

Tom can claim for up to 13 hours for the flight delay

Tom can claim for only 7 hours for the flight delay

2. Tom bought a Travel Guard policy for his trip. The original flight departed 5 hours later than scheduled and arrived 7 hours later scheduled. Can Tom claim for Travel Delay under this scenario?

10 points

Yes, Tom can claim for 7 hours of delay as flight arrived 7 hours later then scheduled

No, Tom cannot claim as the departure delay is only 5 hours

3. Tom is going to New Zealand. Which zone must he get for his Travel Guard policy?

10 points

Zone 1

Zone 2

Zone 3

4. Which of the below is eligible for the Travel Guard Family Plans? *

10 points

2 adults, married or co-living with each other, with 2 children legally related to the adults

1 adult and 1 adult best friend, with either 1 of their legally related child

2 adults, co-living mother and grandmother with the mother’s legally related 2 children

2 adults, legally married to each other, with 2 children not related to the adults

5. Tom bought a Travel Guard policy for his trip. He had a fall while overseas but did not seek any medical treatment for it. He arrived in Singapore and went to see a doctor within 48 hours upon his arrival and incurred a $2000 medical bill. Can he claim for post trip medical expenses for his injury?

10 points

Yes, he can claim the full $2000 medical expenses incurred

No, there is no post trip medical cover for injury at all

No, there is no cover for post trip medical due to injury if treatment has not been first sought overseas

Yes, but there is a cap of up to $500

6. Tom bought a Travel Guard policy for his trip. He went jewellery shopping and bought 8 pieces of jewellery worth $1000 each and kept them in his backpack after leaving the shop. He went about with the rest of the day but found the jewellery missing when he returned to the hotel at night. He claimed that he had never opened the backpack for the whole day and it has never been left unattended. Can he claim for this loss?

10 points

Yes, he can claim the full $8000 jewellery loss

Yes, but he can claim only up to $500 per item

Yes, but he can claim only up to $1000 for all the jewellery loss

No, jewellery is an exclusion in the policy

7. Tom bought a Travel Guard policy for his trip. During his trip in Japan, he was supposed to drive from Beppu to Fukuoka. Due to heavy snow, the roads were closed/blocked. He had to book a hotel room in Beppu and forfeit one night’s stay in Fukuoka. On the next day, roads remained closed and he had to also forfeit a flight out from Fukuoka. Eventually, he had to return the rental car in Beppu instead of in Fukuoka, and incurred penalty charges. Can the above expenses be claimed under trip interruption?

10 points

Yes, he can claim as it is a major travel event

Yes, he can claim as it is not his fault

Yes, this is covered peril and fulfils the conditions in the policy

No, there is not considered an interruption as he did was not hospitalized for more than 5 days

8. Tom bought a Travel Guard policy for his trip. He was supposed to fly from Israel – Dubai – Singapore on his return journey. He took a side trip to Jordan and because of a border closure between Jordan and Israel, he was stuck in Jordan and cannot get to Israel to take his return flight back to Singapore and went to change his flight to Jordan – Dubai – Singapore and incurred additional costs. Can he claim for these costs?

10 points

Yes, he can claim as it is an unexpected event

Yes, he can claim as it is not his fault

Yes, this is a major travel event and is covered in the policy

No, border closure is an exclusion in the policy

9. Tom bought a Travel Guard policy for his trip. He developed a bad cough & phlegm while overseas. He self-medicated by purchasing medicines from pharmacies and decided to curtail trip as symptoms persisted. He made amendments to his flight with penalty and change fees, and came back to Singapore and immediately sought medical treatment within 48hrs. What claims can he file for this case?

10 points

He can claim for the post trip medical for the sickness sustained overseas

He can claim for the medicines he bought from pharmacies overseas

He can claim for trip curtailment as he did curtail his trip

He can claim for all the expenses incurred

10. Tom bought a Travel Guard policy for his trip. He has a trip scheduled for 1 Apr departure. His travel companion broke her leg on 15 Feb. Can he cancel his trip and file for trip cancellation?

10 points

Yes, the policy covers cancellation for any reason

Yes, he can file claim if within 30 days, the travel companion is still certified unfit to fly

No, he cannot claim as it is his travel companion that broke her leg

No, he cannot claim as this happened more than 30 days prior to the trip departure

11. Tom and Mary are a dating couple and bought Travel Guard policies for their trip. Mary’s father suddenly had a medical condition back home and both Tom and Mary curtailed their trip and return to Singapore earlier than originally scheduled and incurred an expense of $500 each to purchase new air tickets to fly back to SG. They filed for trip curtailment against the policy. Are these covered under the policy?

10 points

Both Tom and Mary are covered for this curtailment

Only Tom is covered for this curtailment

Only Mary is covered for this curtailment

Both Tom and Mary are not covered for this curtailment

12. Tom bought a Travel Guard policy for his trip. He caught a cold and visited a doctor while overseas.

10 points

Tom must seek medical treatment in Singapore within 48 hours upon arrival in Singapore in order to claim for post trip medical expenses

Tom’s per visit to the doctor for medical treatment is capped at up to $500 in Singapore

Tom has up to a maximum of 30 days to seek follow up treatment upon arrival in Singapore in order to claim for post trip medical expenses

No medical treatment in Singapore is covered for this sickness sustained overseas

13. What is AIG Travel Assistance’s hotline number?

10 points

6722 2552

6733 2552

6419 2552

6755 2332

14. Which of the below is not an assistance that AIG Travel can provide?

10 points

Emergency medical evacuation

Embassy referral and lost luggage assistance

Medical services provider referral and lost passport assistance

Put in an order for food delivery as you cannot find an eatery

15. Tom plans to go on a mountain trekking trip with his friends. Does his Travel Guard policy cover such activities?

10 points

Yes, So long as it is below 6000m

Yes. So long its below 3,000m. If its above 3,000m, the trekking activities must be provided by a recognised local commercial tour operator or activity provider and under the guidance and supervision of qualified guides

Yes. So long its below 3,000m. If it is above 3,000m and below 6,000m, the trekking activities must be provided by a recognised local commercial tour operator or activity provider and under the guidance and supervision of qualified guides

No, we don’t cover mountain trekking under our policy

I agree I have read the training material before attempting the test. *

Yes

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